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Business Mobile Voice

Elite Communications has been at the forefront of digital technology since the interception of the GSM network in the early 1990's. Following their success through the early years of business, The Elite Communications brand name quickly emerged as a sign of quality and reliability, which attracted a large number of businesses seeking professional advice on their own mobile solutions. Currently, Elite Communications are at the forefront of the mobile industry, providing quality services to our clients in the business to business marketplace.

Mobile phones are evolving fast. Today's latest handset model is new for literally a few weeks, and obsolete in a few months. The network technologies used are moving on equally as fast, whether it being better quality voice systems, mobile email, mobile internet. These allow businesses to engage in the environment of a 'true workable, on the move office'.

Frequently Asked Questions

What is mobile voice?
Quite simply, mobile voice is any voice call that is made or received from a particular mobile device, using one of the 5 major UK networks (Orange, T-Mobile, O2, Vodafone and 3.)

Points to consider before buying a mobile phone
All networks have varying tariffs and network coverage, the best network for you to be on will depend greatly on your company requirements. Some of the factors that should be taken into consideration are:

1. The cost of calls - these vary depending on the time of day, how many calls are made etc. It costs more to phone a mobile from a fixed line phone than it does to call another fixed line phone.

2. Coverage - These figures can be misleading, as they are actually based on population figures rather than land mass. All the networks will claim they have 99% coverage, but this leaves large areas of land with no coverage whatsoever. Network coverage should be your top priority when deciding which network to go on, as it is pointless having a service that you can't use.

3. Allowances - All networks give you set number of calls, texts and data usage to use within your contract, however it is important to have the correct balance of what you need and will use. Once you have signed up to a certain tariff, generally the networks will only let you move up a tariff, not down, so carefully choose your tariff, as an inappropriate choice could cost you thousands of pounds.

4. Users - Generally speaking it's more cost effective to buy a bundle of minutes of texts or data and share it between the group of users, rather than buying lots of lower tariff contracts. However most of the networks have a limit as to how many users can share a certain tariff and often, the higher the tariff the higher the number of sharers allowed. This is because the networks work off ARPU (average revenue per user), and this determines the allowed number of sharers.

5. Customer Services - The networks customer service teams can be both in the UK or abroad, generally the people that you will speak to have little or no knowledge of the industry and are often unable to understand questions asked of them, it is important to deal with a company that can deal with any issues or queries you have, with ease.

Who can I expect to be dealing with?

1. The five major networks - Although it may feel prestigious to deal with the networks direct, you will more than likely find that they do not have dedicated customer service teams, often speaking to many different people, and find yourself being passed from pillar to post. This doesn't build up that business to business relationship, nor give you a specialist account manager. When organising a new contract you can often find that a big box lands on your doorstep with no instructions of how to transfer numbers, how to connect them, nor the physical presence of help and support to help you with your new contract.

2. Call centres - These tend to sell a multitude of services and products, one month may be insurance, and the next month it may be mobile phones, these types of companies tend to be very difficult to speak to if you have any problems, and have limited knowledge in the mobile communications industry.

3. Independent dealers - Generally these are the best people for any business to deal with, they are often very experienced and because they have associations of dealing with business clients, they are able to advise more beneficial solutions and use up to date services that businesses require.

Can I get a contract to meet my personal requirements, combination on calls, texts and internet?
Yes, part of our service to you will include a bill analysis service, which allows us to identify when and where you make calls and texts, and how many you use. This is then compared to the many different tariffs available on all the networks to find that personalised tariff for you. We try to increase personal allowances, giving you more for your money as well as testing what network coverage is the strongest in your location, to ensure the service and products you have purchased are fully accessible.

Why, when on a contract with Orange, and receive no coverage, can I not use the T-Mobile network?
Unfortunately, the networks do not have an agreement with each other, which prevents you from doing this.

Why do we have to have a contract?
When you buy a mobile phone, in order to make or receive calls you will need to be connected to a network. You may do this by having a line rental contract or through buying a voucher which will allow you access to the network. At this point, you will enter into a contract with the Network Service Provider. You have no rights if you simply change your mind.

The mobile phone network will ask you to commit to a 12/18/24 or 36 month term which allows you to use their services and equipment, after this period you can cancel the contract by given notice and the equipment generally becomes yours.